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Fitness One

multiple locations, Toronto, Ontario
CONTACT: EMAIL FITNESS ONE
PHONE:  CLICK HERE FOR PHONE#
CATEGORY:  
Health
TYPE:  Gym
WEBSITE:  VISIT WEBSITE
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Information about Fitness One

Fitness One for Women is Canada's largest ladies-only fitness chain. We have the lowest memberships rates of any club in the country with rates ranging from $16-$24 per month and initiation fees are from as little as $49.

We also have tons of equipment so you won't have to wait in line to use your favorite piece. We provide free fitness assessments, free program designs and we always provide free personalized training. Get the help you need without having to pay extra. we never charge extra for anything at fitness one.

Visit us at any one of our great locations and see for yourself

Lawrence Square
(upstairs by the Canadian Tire on the main level)
700 Lawrence Avenue West at Allen Rd just east of Dufferin Street
416 256 4661

Main Square
2575 Danforth Avenue at Main Street just west of Victoria Park.
416 694 1888

Yonge Street
(2nd floor above McDonalds and Starbucks)
675 Yonge Street at the northeast corner of Charles just south of Bloor Street
416 921 6666

Peter Street
117 Peter St. 2nd floor at the southwest corner of Richmond Street
416 408 4666

Dufferin Mall
(by the foodcourt)
900 Dufferin Street just south of Bloor Street
416 538 2666

Parkway Plaza
85 Ellesmere Road at Victoria Park
416 449 5757

Appleby Mall
5111 New Street at Appleby Line
905 634 1010

Brampton Shoppers World
(by the food court)
499 Main Street South at Steeles Avenue
905 450 2777

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  Reviews About the Event  
 
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Member:nntbn2012-11-30 09:38:24
To all who have been a member or are members of this gym they do not know how to run business, their customer service is nowhere remotely close to customer service all their employees have no clue how to speak to people, they try to cover each others asses, they are all frauds the owner will get what it coming KARMA will be right behind him and he won't even know it. When I signed up with them I asked them to switch my withdraw date to another date which I had documentation of and this was done by an employee by the name of Jessica at the Dufferin Mall Location. They never ended up taking the money out of my account on the correct date up until now and as of Last month or early this month they got shut down..Jessica and the manager Jessica advised that I call the head office that they stated was in Vaughan which reading all of the reviews on here it states it is in Concord. So therefore I called a person by the name of Maria in accounting which they told me to contact regarding this matter I had called Maria everyday consistently and left voicemails no call ever, I signed up with them in June and have not heard one call from anyone except new staff which whom they switched altogether so all the original employees whom I was dealing with are no longer there..They are a scam and the owner is a CONMAN!!!

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Member:Chris2012-10-15 21:52:00
Hello i know someone working at the Parkway Mall location and I have to say. The owner of that location is a total moron. He doesn't know how to run a company whatsoever. Many employees have not been paid. Cheques bounce, they are continuously fed lies and promises of payment. For some of these people it's their only source of income. They treat their employees like garbage. I don't think anyone should go to Fitness One. If you love the people who teach classes, are there for you, supporting you on the regular. Giving you that extra something to keep you going. PLEASE DON'T SUPPORT A CHEAP COMPANY THAT IS NOT PAYING THE PEOPLE THAT WORK THEIR ASSES OFF ON A DAILY BASIS. also please spread the word. dont support this kind of illegal and disgusting behaviour. its shady and ridiculous.

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Member: marymary212012-05-31 15:57:49
Is there a rating lower than 1 star cuz this gym deserves it! Do not join this gym the price may be good but it's really not worth it. Equipment sucks and when you want to cancel they keep billing you and then claim you owe them money. .. No one at Head Office answers their phone and customer service emails go unanswered. Do Not pay them ! This company is so unethical. I've done some digging and found this on the ministry of consumer services. Make a complaint and get your money back ! Other customers have done it and won! http://www.sse.gov.on.ca/mcs/en/Pages/Fitness_Clubs_Rights.aspx All contracts must end after one year. Contracts may be renewed only if the supplier complies with certain rules, including: Providing you with a notice at least 30 days, but not more than 90 days before the contract expires, that advises that the contract will be renewed. Provides you with a copy of the agreement that clearly notes any and all changes. States that the contract will not be renewed if you notify the club not to renew the contract. If your membership is renewed without notice, send the company a letter asking that the contract be terminated. You can also demand back any money paid after the original contract ended.

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Member: nightmare12012-05-05 21:29:08
Hey Eve, Sorry to inform you but the lawrence square location is closed down for good.. lawrence square and Brampton location are the same property managers they closed them down due them not paying rent...

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Member: nightmare12012-05-05 21:25:44
This company is a complete joke. They are in a really bad financial situation BEWARE any current members or anyone that is interested in joining Fitness One.... For Anyone who is trying to get a hold of someone from Head office try and call John Wheeler the president of the company cell 416-671-7000 or if you dont get him try Soli Donato cell at 416-822-8266... the address to head office is 100 Ortano Court, Concord..

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Member: Allycat442012-04-22 23:14:32
Just registered and paid for a full year at the beginning of the month at the Brampton location. Last week I got notification that their location was suddenly closing down permanently. Not sure if I will get my money back from what I've been reading on here, I've tried both emailing and calling the head office but no response. Anyone else members of the brampton location in the same boat as me?

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Member: torontogirl102012-01-27 11:12:53
I filed my complaint through Better Business Bureau. https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/ I chose the head office location at Concord, Ontario on Ortana Road. They owe me a credit and said they would issue but it has been 4 months, I now have the bureau involved. You all should do the same!

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Member: fitnessoneclassactio2011-02-18 23:33:57
email is fitnessoneclassaction@gmail.com

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Member: fitnessoneclassactio2011-02-18 23:33:56
email is fitnessoneclassaction@gmail.com

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Member: fitnessoneclassactio2011-02-18 23:32:15
Fitness One double bills, doesnt ay refunds, doesnt pay employees when they quit, bounces checks to employees and vendors, doesnt fix equipment, charges fees to fix the club and never does.... We are putting together a class action lawsuit involving employees current and past as well as members current and past to bring Fitness One and its victims to justice. Please email us and we will get you in touch with the attorney....we have an attorney and over 20 people after a week ready to take action. It is time to fight back and we are ready.

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Member: svenbzk2011-01-26 17:25:26
WOW. I'd never have believed that John Wheeler woudl post a review of his own club here. Well done Wheeler, now you know what we think of you. Now that you're reviewing positngs you have 'lots of xplaing to do'. As a first measure of some goodwill - refund those members who have cancelled within the grace period. Then, stop taking money out of members accounts who have cancelled. And lastly, clean up those disgusting clubs.

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Member: Brandy_662010-12-17 10:42:49
Hello Ladies, I've just recently joined this gym like last month. I find so far the equipment to be great. The staff is friendly and they are always will to help understand fat loss and whats involved in losing weight. I was a member at GoodLife but was over charged. This gym is so affordable and my monthlys i don't feel them coming out of my account it's so low. I really have to say that i enjoy this gym and it's atmosphere. Some of the members can hog a machine though. But regardless my overall opinion about this gym is great and i'm very optimistique in achieving my fitnessone goals with Fitnessone. Thank you Fitnessone for providing great equipment, and great value and just a great new feeling.

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Member: sarah_112010-12-15 14:20:09
Amazing place… clean, great equipment, great results… its just that the staff can be annoying sometimes when tryong to help. But, overall Fitness One is awesome! Sarah

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Member: Carmen 0732010-12-13 15:57:16
http://www.complaintsboard.com/complaints/lawyer--vijai-sookhai-c358323.html http://www.complaintsboard.com/complaints/fitness-one-gym-c355266.html

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Member: Carmen 0732010-12-13 15:55:20
I too have been threatened by representatives of Mr. Sookhai. I have reported them to the BBB, Ministry of Consumer Rights and the Canadian Anti-Fraud Centre! Bastards think they are going to scam me, I don't think so... How sad is it that they have to threaten people and lie about themselves. Mr. Sookhai claims to be a member of the Law Society of Upper Canada.. Look him up, not so much... Today I was contacted by a rep of Fitness One who also told me they do not use National Credit Recovery for their collections. That alone should spark a *warning* signal. These guys are taking us all for a ride!

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Member: mandiekins2010-10-20 16:56:11
hello! i also had a contract with fitness one 2 yrs ago. for a one yr contract. i was told that after the yr is up, they would call me to see if i would like to continue or not. but they never did. so assuming it was already cancelled... i got called from the collection agency and was told that i owed 1031... i'm like are you kidding me how is that possible? apparenlty if you miss a payment they charge a fee on top of that too.. my bank account got cancelled cause i was frauded, so they couldn't get money out of my account anymore.. i missed 9 months of payment. but after that i thought it would be terminated.... it shouldn't have meen more than 500$... but it is, those assholes charged me for 2 yrs... i even told them i just want to try for one yr... i still have my contract. and being stupid, i did a first payment already to the collection agency. which i shouldn't have done it at all.

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Member: fitnessonescam2010-09-28 10:46:58
I started my membership at Fitness one Appleby (Burlington, On) in the summer of 2009 on a one year contract. They went bankrupt, Premier Fitness bought them out and I promptly cancelled with them. Just the other day a Collection Agency called me and said I had overdue fines. I have no idea how this is even possible when I have proof of cancellation and bills to prove that they took money out of my account every month. These people are trying to squirm their way in and take everyone's money. I have no idea if this Collection Agency is even legit! Something should seriously be done about this before more people get ripped off.

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Member: mjintoronto2010-05-04 20:11:41
Just like the rest of the complaints re: Fitness One, I am another victim. In my case though, my account was sent to a collection agency in 2007 and I have fully settled the outstanding amount that same year. I have a release paper to prove that. Now, 3 years later i am getting another call from a collection agency (NCR) saying i owe $1,300! Apparently I did not cancel and i have been billed from 2007 to present for membership. Bullshit! Fitness one is a scumbag! EMAIL COMPLAINTS TO THE MINISTRY OF SMALL BUSINESS AND CONSUMER SERVICES! I am taking this as far as I can.

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Member: svenbzk2010-04-21 13:07:24
Hey Kellygirl This is what you may be able to do. Get a hold of the credit agency they use Collection Systems Canada Corporation 11 Allstate Parkway, Markham, ON L3R 9T8 905-947-4290 See if you can get in touch with Andre (he is the new owner, he bought the company 6 months ago) or Kate (Account manager for Fitness one. I know Fitness one did have many account removed from the list that was sent to the agency for collection. Many of them were sent in error. Explain to them that your's was one of those accounts sent in error - also explain to them that you cannot get anyone at Fitness One to return your call in an effort to resolve it. I can give you some high level contact numbers at Fitness one. E-mail me at svenbzk@gmail.com

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Member: shira852010-03-10 12:47:35
I spoke to city tv about making a report as a public service so others dont get ripped off. they are reviewing my story and will get back to me. i'll stick on their case to try to get them to do a report on it. I tried to cancel my membership over a year ago and they never stopped charging me. I am scared to cancel my credit card of fear that they will send this to a collections agency ... I am kind of stuck at the moment so lets see what happens

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Member: svenbzk2010-03-08 15:08:23
Ok so here's the deal. Their head office address is: 200 Viceroy Rd - unit # 1 Concorde ON Tel 905-761-8514 Fax 905-761-8542 Dont bother faxing no-one will get back to you. The extensions I got were: John Wheeler, owner x 244 His cell # is 416-671-7000 I managed to get his e-mail address. jwheeler@fitnessone.ca Contoller: x 236 Cathy (director ops) x 238 All the phones go to voicemail so the chances that anyone answers is almost nil. If you can get through to Shannon she may be able to help. The only way you are going to get your money back is to go there and demand it - they will not pay back a penny unless they are threatened.

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Member: xiuhua2010-02-04 15:25:30
yah...shoulb be zero i cancelled my membership at 2007 but now they sent me a letter ask me to pay for $252. i cancelled my memvership within 10 day for the 10 day free try. even i sent to cancelling form to them they still keep calling me to ask me to pay for it. also i don't even get my refund cheque back. count me on if any of you go to take the legal agaist

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Member: murrberri2010-01-06 05:04:49
ATTENTION CATHY I WOULD LOVE TO JOIN YOU AND TAKE LEGAL ACTION AGAINST FITNESS ONE PLEASE MESSAGE ME BACK I MADE THIS ACCOUNT JUST TO SPEAK WITH YOU ( WARNING DO NOT SIGN UP WITH FITNESS ONE THEY ARE THE BIGGEST SCAM AND SOME ONE NEEDS TO PUT THEM OUT OF BUISNESS AND I NEED PEOPLE TO MAKE THIS HAPPEN SOO PLEASE JOIN ME AND WE CAN GET WHAT WE DESERVE RESPECT AND OUR MONEY BACK !!!!

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